Nutcracker

All of our products are made to order. If a product is damaged during shipment a replacement will be provided if the conditions of Little London Refund Policy are fully met. Notification of damaged products shall be supplied to Little London Care Team within 48 hours of receiving the item. Refunds or change in product type are not provided in the case of damaged goods. Your product will be replaced with the same item you purchased. In order to claim a replacement product for a damaged product please supply proof of purchase and images of the damaged product with your request.

Order cancellations are permitted within 24 hours of order placement. Your account will be credited with the same value as the purchase amount. Please carefully read the product, packing and shipping descriptions before purchasing an item to ensure you are entirely happy with the terms of supply. Refunds are not permitted for change in mind.

Sale Items are not refunded. Please carefully read the product, packing and shipping descriptions before purchasing an item to ensure you are entirely happy with the terms of supply. Refunds are not permitted for change in mind.

We can only process orders for the UK at this stage.

You will receive a tracking number via email as provided at checkout.

Orders are processed within 8 business days, each candle is hand made bespoke to your order. Please allow up to 10 business days to receive your order within the UK.

Orders placed after 12pm on Friday and over the weekend will be shipped out Monday morning.

We use Royal Mail to carrier our goods. Flat rate postage is calculated on most areas throughout out the United Kingdom.

If your package has been lost in transit, please provide us with proof of purchase and the tracking number. We will do everything we can to locate the lost item.

If you have changed your mind or ordered incorrectly returns/exchanges are acceptable, however any postage incurred shall be covered by the customer.

If your package has been marked as having been delivered, please reach out to the shipping carrier directly using your tracking number.